Completely Licensed Training Academy
Level 2 Door Supervisor Course
Understanding of the role and responsibilities of a level 2 Door Supervisors essential skills
Service Description
Introduction to the Role of a Door Supervisor Understanding the role and responsibilities of a Door Supervisor Essential skills and attributes required for the position Overview of the types of venues and events where door supervisors are employed SIA requirements and licensing procedure Legal and Ethical Responsibilities Laws governing the use of force and powers of arrest Health and safety regulations related to crowd management and security Fire safety and emergency procedures The importance of maintaining personal safety and security Communication Skills and Customer Service Effective communication techniques with customers, staff, and management How to defuse difficult situations and manage conflict Handling disputes and resolving issues without escalating situations Providing excellent customer service while ensuring security Conflict Management and Physical Intervention Recognizing and managing conflict situations Verbal de-escalation techniques to avoid physical confrontation Appropriate use of physical intervention in line with legal guidelines Safe methods for managing aggressive behaviour or removing individuals from premises Health & Safety and Emergency Procedures How to handle medical emergencies, including first aid and CPR (if included in the course) Recognizing signs of intoxication or drug use and the relevant action Evacuation procedures and how to manage panic situations Conducting risk assessments to ensure the safety of the public and staff Search Procedures and Venue Access Control Carrying out effective and legal searches of individuals and bags Managing access points to ensure only authorized individuals enter the venue Identifying potential threats, including weapons and illegal items Procedures for dealing with intoxicated or underage individuals Report Writing and Documentation Writing clear and concise incident reports for legal purposes Recording details of interactions and actions taken during shifts Reporting to management and law enforcement when necessary Understanding the Role in Crowd Management How to assess crowd dynamics and prevent overcrowding Maintaining order and safety in high-pressure situations Crowd control tactics for various events, including concerts, festivals, and large-scale gatherings
Upcoming Sessions
Cancellation Policy
Completely Licensed Cancellation Policy: Cancellations Made 14 Days or More Before the Course Start Date: If you cancel your course 14 days or more before the scheduled start date, you will receive a full refund minus a 10% administration fee. The refund will be processed within 5-7 business days from the date of cancellation. Cancellations Made 7-13 Days Before the Course Start Date: If you cancel your course 7-13 days before the scheduled start date, you will receive a 50% refund of the total course fee. The refund will be processed within 5-7 business days from the date of cancellation. Cancellations Made Less Than 7 Days Before the Course Start Date: Unfortunately, if you cancel less than 7 days before the course start date, no refund will be provided. We strongly encourage you to notify us as early as possible in order to avoid any unnecessary fees. Non-Attendance Without Notice: If you fail to attend your scheduled course without notifying us beforehand, you will not be eligible for a refund. A new course fee will apply if you wish to reschedule. Rescheduling Policy: Rescheduling 14 Days or More Before the Course Start Date: If you need to reschedule your course 14 days or more in advance, we will accommodate your request at no additional cost, subject to availability. Please contact us at least 14 days before your scheduled course to avoid any rescheduling fees. Rescheduling 7-13 Days Before the Course Start Date: If you need to reschedule your course 7-13 days before the scheduled start date, we will charge a 10% rescheduling fee. The rescheduled course must be taken within 3 months of the original course date. Rescheduling Less Than 7 Days Before the Course Start Date: If you need to reschedule your course less than 7 days before the course start date, we will charge a 20% rescheduling fee. Changes to Course Dates: If Completely Licensed needs to cancel or reschedule a course due to unforeseen circumstances (e.g., instructor illness, technical issues), you will be given the option to reschedule your course at no extra charge, or receive a full refund. No Show Policy: If you do not show up for your scheduled course without prior notice, you will forfeit your course fee and may need to rebook at full price. How to Cancel or Reschedule: To cancel or reschedule your course, please contact us at Admin@completelylicensed.com or 03452570272
Contact Details
Lewisham High St, London SE13 5JX, UK
03452570272
office@completelylicensed.com